Right of withdrawal
Right-of-withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us (Neuronetz UG (haftungsbeschränkt), Ottostraße 38, 85521 Ottobrunn, Germany, e-mail: info@surrealm.de) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods.
You are liable for any diminished value of the goods only if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you want to withdraw from the contract, please complete this form and return it.)
— To Neuronetz UG (haftungsbeschränkt), Ottostraße 38, 85521 Ottobrunn, Germany, e-mail: info@surrealm.de:
— I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*):
______________________________________________
— Ordered on (*) / received on (*): ________________
— Name of consumer(s): ____________________________
— Address of consumer(s): _________________________
— Signature of consumer(s) (only if this form is notified on paper): ____________
— Date: ________________
(*) Delete as appropriate.